Technical Account Manager 

EfficientIP is a network automation and security company, specializing in DDI (DNS, DHCP, IP Address Management). Our Smart DDI approach offers enterprises and service providers a unique appliance-based solution to intelligently simplify and automate design, deployment and management of their critical network infrastructure.

Through patented technology, our 360º solution suite secures DNS services to safeguard sensitive data and ensure application access. Companies in all sectors rely on our offerings to face the challenges of key IT initiatives such as cloud, IoT, 5G, and mobility.

Description:

The TAM is the single point of contact and customer advocate for the account, working closely with all the Efficient IP departments (Delivery, Support, Product Management, R&Q, Sales, and Presales) on prioritizing and managing all customer requests and escalations. As post post-sales position, you will be part of the Customer Services team of Efficient iP, including the Professional Services, Project Managers, and the Training.

Key Responsibilities:

• Develop a deep understanding of the customer’s business/technical needs to provide technical information, guidance, and assistance.
• Become a trusted advisor by proactively guiding your customers with technical recommendations and best practices.
• Facilitate priority resolution of service issues and keep information flowing to guide the customer in maintaining their EfficientIP solution up-to-date.
• Coordinate internal resources as required in order to speed up, secure, and enhance all EfficientIP service-related activities to make sure the Customer will receive the proper handling and attention.
• Organize and coordinate regular technical meetings to follow up with the current operational and project requests.
• Quarterly, organize service reviews to present overall support case analysis, Service KPI, Projects status, Solution news (Road Map, New Software release).

You’ll be great for this role if you have these qualifications:

– Good Network background, specifically on DNS and DHCP protocols

– Strong communication, interpersonal, and leadership skills, and be able to demonstrate a history of high-level achievement in cross-functional organizations.

– Sales experience is a benefit.

– Strong troubleshooting and problem-solving skills

– Knowledge in one or more of the technical areas below is a benefit:

• DDI
• Automation technologies (Terraform, Ansible or other)
• Development skills
• Virtualisation
• Hands-on experience on security products and technologies (e.g. Firewalls, IDS/IPS)

Skills & Qualifications:

• Minimum of 3 years of experience in a technical support/post-sales/pre-sales role
• Bachelor’s degree in Computer Science, Software Engineering or related field, or equivalent experience
• Experience in managing large technical account activity and a clear ability to prioritize issues, while considering both customer and EfficientIP requirements.
• EfficientIP Certification is a distinct advantage

Working conditions

Location: Remote (Home Office) United States.

We offer a great opportunity to grow with our company, in a rapidly advancing and strongly innovative environment.

At EfficientIP, we fully believe in congeniality in the workplace and in our relationships with our customers, partners and colleagues. We ensure a positive work environment that is encouraging, enthusiastic and motivating to our team. This approach breaks down barriers in order to stimulate our Company’s ambition of constant overachievement.

You will be part of a fun & ambitious team !

To apply, please send your resume and cover letter to careers@efficientip.com.