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Technical Account Management Service

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April 14, 2023 |

Service Overview

The EfficientIP Technical Account Management Service is designed to fast-track communication surrounding critical changes within your environment to help rapidly address any challenges faced during and post-production deployment, maximizing the value of your SOLIDserver investment.

Service Description

EfficientIP Technical Account Management Service provides you with a designated representative and advocate for your organization inside EfficientIP, the Technical Account Manager (TAM). The TAM will facilitate priority resolution of service issues and keep information flowing, developing a symbiotic relationship between your organization and EfficientIP.

Acting as a customer advocate within EfficientIP, the TAM will relay and push your requirements to appropriate persons internally. The TAM coordinates internal resources as required to speed up, secure and enhance all EfficientIP service-related activities ensuring the proper handling and attention is provided.

Customer Profile

All EfficientIP customers are eligible to benefit from the Technical Account Management Service. The four levels (Silver, Gold, Platinum, and Diamond) of this one year subscription service will fit with any company seeking:

  • Regular feedback on operational activities (e.g. support activity, bugfix, services contract status)
  • Escalation Management in addition to normal escalation process
  • Proactive communication and access to Subject Matters Experts

Read more here.

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