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EfficientIP and ServiceNow Integration: Streamline Workflows

The new EfficientIP and ServiceNow integration between EfficientIPโ€™s SOLIDserver DDI and ServiceNowโ€™s ITSM Flow Designer enables the seamless use of IPAM data when designing ServiceNow business workflows. Using the EfficientIP SOLIDserver Spoke, ITOps teams can automate processes easily for change management, troubleshooting and incident resolution, and service delivery.

The Challenge

Organizations today face increasing IT complexity due to rapid cloud adoption, hybrid multicloud infrastructures, and growing demands for speed and efficiency. To address these challenges, many are increasingly utilizing IT Service Management (ITSM) solutions to initiate and track internal service requests for change management, troubleshooting and incident handling, or service delivery. However, without integration with key infrastructure tools like DDI (DNS, DHCP, IPAM), these workflows lack access to critical, real-time network data-leading to manual interventions, delays, configuration errors, and poor visibility. This disconnect undermines the very efficiency and reliability the ITSM platform is meant to deliver.

Solution Overview

ServiceNow ITSM platform now integrates Flow Designer, a built-in workflow design tool that lets ITOps teams automate business processes without the need of complex code by exposing a library of reusable flows, subflows, and actions. Using these components, users can design and build new flows that consist of a composite set of actions and subflows, and streamline business workflows to reduce
repetitive tasks and eliminate errors.
IP Address Management (IPAM) is a critical component of any IT service automation workflow. By integrating ServiceNow ITSM with EfficientIPโ€™s IPAM – part of SOLIDserver DDI solution – organizations can increase efficiency. Leveraging SOLIDserver REST APIs, this integration allows IT teams to seamlessly incorporate IPAM data into their ITSM workflows, ensuring that network changes are context-aware and automated. From self-service provisioning of network resources to service change automation, this approach streamlines change management and drives greater network agility.

Solutions Benefits

  • Improve operational efficiency
  • Simplify IP resource management
  • Accelerate service rollouts
  • Enforce corporate policies
  • Maintain NSoT
  • Enhance user experience

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